If you are the rightful owner of an image, trademark, document, or any intellectual property and notice that a supplier on the VALO platform is using it without permission, you can submit an IP complaint for review.

Steps to submit an IP complaint:

Step 1: Prepare valid proof of ownership

• Legal documentation such as copyright certificates, trademark registrations, or transfer agreements
• Screenshots or links to the original content
• A clear description of the alleged infringement

Step 2: Submit your complaint to the VALO admin team
Email your complaint to alo@valovietnam.com with the subject line: “IP Violation Report”.

Step 3: VALO will review and take action

• Estimated review time: 5–7 business days
• During the investigation, the reported content may be temporarily hidden
• If the violation is confirmed, the content will be removed and the supplier may receive a warning or further penalties depending on the severity

Note: VALO only processes complaints with complete and verifiable documentation. Anonymous reports or those lacking evidence will not be accepted.