We strongly recommend keeping all communication within the VALO Vietnam platform.
Here’s why:
1. Better protection for both parties
When you message suppliers through VALO, your conversation is tracked and securely stored. This ensures we can help resolve misunderstandings, review transaction history, or support you if an issue arises.
2. Verified activity and transparency
Messaging within the platform allows both buyers and suppliers to operate in a professional, monitored environment, reducing the risk of fraud or miscommunication.
3. Faster support from the VALO team
If you ever need help whether it's following up on a delayed response or verifying details our team can only assist with conversations that happen on the platform.
4. Built-in tools and tracking
The chat system is connected to your supplier profile views, inquiry history, and upcoming updates like sample tracking and negotiation tools. You won’t get those benefits outside the platform.
To keep your sourcing safe, consistent, and fully supported we encourage you to stay inside the VALO platform for all communication. Only exchange external contact info when absolutely necessary, and after a trusted connection is already established.